Privacy Policy

Your right to privacy is of the utmost importance and we are fully committed to safeguarding your personal information. Bridge House Cottages have been fully compliant with the requirements of the Data Protection Act since our company’s formation in 2010, and are pleased to also now be complying to the enhanced requirements of the General Data Protection Regulations which came into effect on May 25th 2018.

All personal information supplied to Bridge House Cottages will be treated in confidence and will not be disclosed to any third parties except where your consent has been received or where required by law. In order to provide you with a service, this information will be held in the data systems of Bridge House Cottages. The only persons permitted to access your information are those employed by or authorised by us. We would also like to keep you informed of our services and special offers. If you would prefer not to receive this information from us, please let us know. See ‘Your rights in relation to this information’, below.

 Who we are

We are Bridge ViewLtd, a self-catering holiday cottage letting company.  All references to ‘we’ ‘our’ ‘us’ or ‘company’ within this policy or within any opt-in or opt-out notices are deemed to be for Bridge View Ltd (a company registered in England, company no 07131504).  We operate a website advertising and marketing holiday homes.  Our registered office is Bridge View Limited, Bridge House, Corbridge, Northumberland, NE45 5AU, United Kingdom.

 Data Controller

The Data Controller for Bridge View Limited is David Crompton Director, who can be contacted at david.crompton5@btinternet.com

 What information do we collect and how?

Our main purpose in collecting your personal information is to provide you with the services you request from us and those which we believe will improve your experience with us.

 We may use your information in the following ways

When you send emails, call or book online with Bridge House Cottages, you are sending information to us which may be of a personal nature, such as name, address, telephone number and email address, you also have the option of logging onto our booking system, in which case we will hold an account password.

We will ask for information such as the names and ages of guests in your party, some of whom may be children.  If you provide us with information for anybody under the age of 18, you are confirming that you are their parent or guardian and you are giving consent for us to process their data.

Also, information is retained via capture devices using cookies to study which pages have been visited most frequently.

Cookies allow websites to capture information such as user preferences and basic personal information which can be held for as long as necessary, we use this information so that our website works as efficiently as possible and to enhance our user experience of using our website. You can opt out of the use of cookies at any time by switching them off through your browser.

This helps us to understand how visitors to the site are using it and to improve the site to make it more user-friendly and informative.

We may also use your information in the following ways:

When you use our services, for example when booking a holiday through us, we will need you to supply us with specific information required to fulfil a contract or related contracts, such as the contract between us and you the guest.  If you refuse to supply all or part of this information, we may not be able to fulfil these contracts. From time-to-time we may offer promotional gifts or services for which we will share certain contact information with our partners for the supply or delivery of a promotional gift or service. Your information will only be used to fulfil that service. For example, to contact you for delivery purposes.

Any information we collect could be used for testing, analysis, research and product development.  This provides us with market insights, to develop new products and features and to enhance the safety and security of our services.  It also helps us to measure the performance of our website and the content within them.

 We use the information you provide to enable guests,  and housekeepers to identify with one another and communication. For example, a guest may directly contact us or the housekeeper to arrange a late arrival or we or the housekeeper may contact the guest directly after the holiday if personal belongings have been left in the property after their departure.

We may use or share your information with third parties purely to verify its accuracy, for instance to check the validity of a postcode.

We may use the information we collect to investigate or address claims or disputes relating to your use of our services, or as otherwise allowed by applicable law.

We always treat your data with sensitivity and keep it secure.  There are times when we share your information with others where it is either necessary to perform out services or where you have provided consent to do so.

Other parties that we share your data with include:

When making an enquiry about a holiday, we may need to share details about the guests in order for the owner to verify they can provide the service requested. Once a holiday is booked and confirmed, we will share both the guest details and details of their party with the owner, and the owners details with the guest in order that they can communicate directly for the purpose of fulfilling the contract for the holiday.

If you submit content through public forums such as blogs, social media and review websites, any personal information provided in such forums is done so at your own risk as voluntarily provided by you. We may provide reference to those websites on our own website but we do not hold this data.

We may share your data with third party advertising platforms such as Google or Facebook to provide relevant and personalised marketing content, for instance in relation to a competition win. This information my be joined with information held within our systems.  To opt out or review your privacy settings, please see ‘Your rights’ below.

In the event of a dispute or for legal reasons, we may need to share your information if required or allowed by law.  For example if you use another person’s credit card, we may be required by law to share information on the credit card holder, including holiday information.

We may share your information other than as described in this policy if we notify you and you provide your consent for this purpose.

We keep this information for a maximum of 7 years.  This is primarily because it is a legal requirement that we hold financial records required by HMRC for tax and accounting purposes, however once you book with us, you automatically become a member of our VIP Scheme, whereby we offer a discount for booking a second or subsequent stay with us. It is a requirement of this discount scheme that we are able to verify you have booked with us previously and to do this we need to have details of your booking history on record to link the new booking to and validate the discount.   You have the right to ask us to remove your details that we have held for more than 7 years, details below, however we would not be able to validate any discount claim if there were no previous records on file for you.

 How is the information used and by whom?

The information you provide is used to process your enquiry, administer your booking or otherwise respond to your request.

We treat information provided by you with the utmost privacy and do not disclose it to anyone other employees of Bridge House Cottages, and in the case of administering bookings. If you have booked an additional product or service as an additional to your holiday, we will pass the appropriate information to that third party purely in order to deliver that product or service to you.  We will ensure that any third party such as this is fully aware of their obligations under GDPR, and it will be their responsibility to adhere to the requirements of the legislation accordingly.  So you can be confident that any information you provide to us will be safeguarded.  We do not share, sell or rent your information to any other person, company or organisation in any way other than as described. By disclosing personal information to us you consent to the collection, storage and processing of information in the manner described in this policy.

We may from time to time, as a customer of Bridge House Cottages Limited and therefore being deemed as having a legitimate interest in our company, we may forward a newsletter or other correspondence to your email address for the purposes of bringing to your attention new cottages which we believe will be of interest, new features, special offers or information pertaining to your upcoming holiday such as local events that we believe may be of interest.

We are registered under the Data Protection Act 1988 and our security procedures for storing and disclosing customer details conform with this Act. We are not responsible for the privacy practices of sites which are linked to this site, we therefore recommend you read the privacy statements and policies on each site to which you are asked to submit personal information.

We have a Data Protection  all our staff fully understand and adhere to.

 Site security

We have extensive measures in place to secure our website and network and protect it from any kind of data breach or cyber attack.  We adopt best practices and operate a secure data network protected by industry-standard firewall and virus protection to safeguard personal identifiable information.  Sensitive data such as payment card information is secured by SSL encryption..  Session requests to our website server are monitored to detect any fraudulent behaviour or site attacks.  Where we become aware that our site security has been compromised, or any non-public data has been disclosed to unrelated third parties as a result of external activity, for example in the case of an external security attach on our website or systems, we will carryout an internal investigation, and notify and cooperate with law enforcement authorities.

You can opt-out of being sent this information at any time by contacting us and we will ensure your receive no further communications from us.  If you wish us to delete all information pertaining to you, we can do this, however if we have transactional information pertaining to you, we have to, by law, retain that information for a minimum of 7 years, however if we do not have any transactional data and your information is being held purely for marketing purposes, we can detete all your personal information upon request if you so wish.  If you decide that you no longer wish to receive this kind of information from Bridge House Cottages, you should email david.crompton5@btinternet.com to advise us.

You have the right to ask us what information we are holding for you, this is known as a ‘Subject Access Request’. This, as well as requests to delete data we may hold for you can be requested by telephone, email or post and we will endeavour to respond to you as soon as possible, but certainly within one month.

You may opt-out of receiving any marketing communications from us by contacting us via email at david.crompton5@btinternet.com or by post to our Bridge House Cottages, Corbridge, Northumberland, NE45 5AU, or by calling 01434 632639.

You can also opt-out of certain marketing communications by email: follow the unsubscribe link which is positioned at the bottom of all our marketing emails to update your preferences.  It is important to understand that if you do opt-out of our marketing communications, you may still be sent non-marketing emails and messages, such as the confirmation of bookings you make with us, balance reminders, post-holiday surveys and important information for your stay (road-works, etc.)

The Bridge House Cottages website contains links to other websites which are owned by unrelated third parties.  Bridge View Limited are not responsible for the privacy policies and practices of any linked website. Once you leave our website using an external link, our responsibility to you with regard to data security ends. Please check the privacy policies on other websites in this event.

 If you have any concerns regarding the privacy of your information, please contact us at david.crompton5@btinternet.com or telephone 01434 632639.  You have the right to complain about the processing of your personal data. Please contact us using the details above.  If you are still dissatisfied, you have the right to complain to the Information Commissioners Office.  We may update this Privacy Policy at any time to ensure it remains up to date and relevant, in which case it will be posted on our website and be available upon request.

 Disclaimer

Bridge View Limited is the owners of the holiday properties available to book via this website. Letting arrangements are made by Bridge House Cottages for the property. A contract between you and the owner will be formed once a booking confirmation has been received by us and confirmation of the booking has been sent to you. Bridge House Cottages is not and at no time will be party to that contract and will have no liability to you for any fees, expenses, damages or loss resulting from your booking. Holiday insurance is the responsibility of the guest and Bridge View Limited is not liable for any claims made by guests.

 Accuracy of Information

Before booking any holiday property on this site, you should understand that the information provided outlines what services, features and facilities the property offers, but not necessarily what it does not offer, so if in any doubt about any aspect of the property or what is available, you should either contact Coquet Cottages or the owner directly if you have been provided with their contact details.

Bridge House Cottages takes every care to ensure the accuracy, both written and verbal, of the property, the village and local amenity details. All information on this website is provided in email or verbal communications is given in good faith and is believed to be correct at the time of writing, going to press or otherwise communicated. However Bridge House Cottages cannot be held responsible for changes beyond its control known after writing or otherwise communicating. In addition, whilst we advertise properties as non-smoking, we cannot guarantee the fact. Bridge House Cottages description of a cottage shows the amenities that property has but generally does not state what is not in the property. Furthermore, Bridge House Cottages  cannot accept liability for happenings outside its reasonable control such as the breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, neighbouring buildings works, damage resulting from exceptional weather conditions or the owner’s negligence resulting in loss, injury or accident. Please be aware that if a property is advertised as having an enclosed garden, this does not necessarily mean a secure garden. It may be enclosed by hedging, open style fencing or have a low wall, gates or fence.

 Use of the Website

The website is provided ‘as is’ and ‘as available’ and you expressly agree by using it that the use of our website is at your own risk. Bridge House Cottages makes no warranties (implied or express) of any kind as to the website being fit for a particular purpose, merchantability, non-infringement of otherwise. You agree that if you download or otherwise obtain any content of Bridge House Cottage’s website you do so at your own risk and you are solely responsible for any damage or loss of data that arises as a result. Bridge Hose Cottages is not responsible and excludes liability for the content of any web sites linked to it.

Bridge House Cottages makes no warranty that the website will be uninterrupted, secure or error-free, nor that all the information is accurate or reliable – although make every endeavour to ensure it is, nor can Bridge House Cottages make any warranty for the quality of any products, services, information or other material purchased or obtained by you through Bridge House Cottages as an owner, nor that anything purchased will meet your expectations. Bridge House Cottages cannot guarantee their website is error-free or virus free, or that the Site does not contain anything which may have destructive properties.